Last updated October 29, 2026

Section 7.1: FAQs and troubleshooting

Q: Why does my payout account say "Setup required" or "In review"?

Stripe has to verify you before you can be paid. Setup required: something is missing. Open Settings > Billing > Payouts and click Continue setup or Complete setup. In review: Stripe is checking your details. You are told in ABRAM and by email when it is done. A client cannot pay your invoices until your account is Active. Payments go straight to your Stripe account, and ABRAM never holds funds. See Section 5.1.

Q: How does a purchase order hold work?

The payer clicks Authorize payment, which places a hold on their card through Stripe Checkout. Nothing is captured yet. The payee can Accept PO or Reject PO. The payee must be on Pro or above. The hold lasts 7 days. The payee gets an in-app notice when less than a day is left. For an organization, that goes to its owners and admins. On day 7 Stripe releases the hold and the payer is not charged.

Q: Why are my AI features turned off?

Usually one of three things: Your AI usage has run out. Open Settings > Billing to see how much is used and when it resets. On a paid plan, an owner or admin can turn on extra usage or raise its spend limit. See Section 5.3. Your plan does not include the feature. Uploading a brief for ABRAM to read and script breakdown need Pro or above. Your workspace has limited what the assistant may do. Owners and admins set this in Settings > AI > Assistant.

Answers to the questions people ask most, with the steps to fix each one.

1. Calendars and availability

Q: Why are my external calendar events not showing up on my ABRAM calendar?

A: Subscribed calendars refresh about every 30 minutes. If events are missing:

Open Schedule and choose Calendar settings.
Under Subscribed calendars, check that the calendar is listed and its switch is on, so it shows on your calendar.
Click the sync button on that calendar's row.
If it is still empty, copy the secret address from your calendar app again and re-add it with Add calendar. Some apps issue a new address when you reset sharing, which leaves the old one dead.

All-day events from a subscribed calendar show on your calendar but never raise a clash warning.

Q: Does blocking out a day on my other calendar make me unavailable on ABRAM?

A: No. An event on a subscribed calendar raises a clash warning and leaves your availability and capacity untouched. To make a date unavailable, add a Time off event on your ABRAM calendar with Add event. A lead may need to approve it first. See Section 4.5.

2. Payouts and payments

Q: Why does my payout account say "Setup required" or "In review"?

A: Stripe has to verify you before you can be paid.

Setup required: something is missing. Open Settings > Billing > Payouts and click Continue setup or Complete setup.
In review: Stripe is checking your details. You are told in ABRAM and by email when it is done.

A client cannot pay your invoices until your account is Active. Payments go straight to your Stripe account, and ABRAM never holds funds. See Section 5.1.

Q: How does a purchase order hold work?

A: The payer clicks Authorize payment, which places a hold on their card through Stripe Checkout. Nothing is captured yet.

The payee can Accept PO or Reject PO. The payee must be on Pro or above.
The hold lasts 7 days. The payee gets an in-app notice when less than a day is left. For an organization, that goes to its owners and admins.
On day 7 Stripe releases the hold and the payer is not charged.

3. AI and AI usage

Q: Why are my AI features turned off?

A: Usually one of three things:

Your AI usage has run out. Open Settings > Billing to see how much is used and when it resets. On a paid plan, an owner or admin can turn on extra usage or raise its spend limit. See Section 5.3.
Your plan does not include the feature. Uploading a brief for ABRAM to read and script breakdown need Pro or above.
Your workspace has limited what the assistant may do. Owners and admins set this in Settings > AI > Assistant.

Q: Why did my free AI usage disappear?

A: The starter amount of ABRAM AI on Free expires 30 days after it is granted. Move up to a paid plan for AI usage every month.

Q: Why is ABRAM asking me for more detail about my brief?

A: ABRAM needs enough to outline a project. If the brief is short or missing scope, dates or roles, add more detail and run it again.

4. Teams and invitations

Q: Can someone belong to more than one organization?

A: Yes. If they already have an account, inviting them adds them right away. Someone in several organizations switches between them in Settings > Account.

Q: Why can't I add more outside crew to a production?

A: Each plan allows a set number of people from outside your organization per production: Free 2, Pro 10, Studio 100, SMB / Enterprise unlimited. The crew tab shows how many you have used, such as 3 of 10 external. The same outside person can be on at most 3 of your active productions at once. See Section 4.3.

Q: I added people to a project. Why has nobody heard from us?

A: Everyone you add lands drafted. Nobody is contacted until you click Send invites.

5. Integrations

Q: Why can't I connect Slack?

A: Slack needs Pro or above. It is connected once for the whole organization by an owner or admin, in Settings > Integrations > Connectors.

Q: How do I report a bug or leave feedback?

A: Open Settings > About and click Send feedback. Pick a category, add a title and a description, then click Submit.

7. Plan limits

Q: Why can't I send a clean call sheet or use certain features?

A: Some features depend on your plan.

Plan	What it adds
Pro	Clean call sheets sent straight to crew, client portals (10), Slack, quotes, time tracking, up to 80 resource items
Studio	Client intake forms, capacity planning, crew matchmaking, timecard approval, financial export, advanced logistics, unlimited client portals
SMB / Enterprise	Single sign-on, directory sync, audit log, barcode scanning

See Section 5.3 for the full comparison, and Settings > Billing to change your plan.