Terms of Use

Last Updated: October 27, 2026 Effective Date: October 11, 2026 for accounts created on or after that date. November 10, 2026 for accounts created before it, which remain under the version dated October 5, 2026 until then. A copy of that version is available from legal@abram.network. The October 23, 2026 update removes Frame.io, which ABRAM no longer connects to, and applies to everyone from that date. The October 27, 2026 update describes ABRAM Vision, the storage add-on, and connecting an AI client such as Claude or ChatGPT to ABRAM (Section 10.2). These are optional features, and the update applies to everyone from that date. Thomas Abram, LLC | legal@abram.network

1. Acceptance of Terms

By accessing or using the ABRAM Network platform (the "Platform," available at app.abram.network and abram.network, and through any ABRAM mobile app), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, you must not access or use the Platform.

If you are accessing the Platform on behalf of an organization (a "Company Account"), you represent that you have authority to bind that organization, and these Terms apply to both you individually and the organization.

These Terms constitute a legally binding agreement between you and Thomas Abram, LLC ("ABRAM," "we," "us," or "our").

The following documents form part of these Terms: the Acceptable Use Policy and, where you use the Platform for an organization, the Data Processing Addendum. The Privacy Policy explains how ABRAM handles personal data. Where a signed agreement between your organization and ABRAM covers the same subject, the signed agreement controls.

You agree that ABRAM may send you notices and other communications about the Platform electronically, by email to the address on your account or within the Platform, and that those communications satisfy any requirement that they be in writing.

2. What Is ABRAM

ABRAM is production management software for film, video, and other creative productions. It includes AI-assisted features that work on the same records. ABRAM runs in a web browser on a computer or a phone, and in ABRAM's mobile app where it is available.

ABRAM is a software tool. It does not operate a marketplace today: it does not list people to organizations they have not worked with, take bids, or broker work between organizations or individuals. You bring your own team, crew, and clients to the Platform. We are not a party to any agreement, engagement, or payment between you and anyone you work with through the Platform. ABRAM may in future offer an optional marketplace, as described in Section 4.4.

3. User Roles & Eligibility

3.1 Account Types

People use the Platform in the following ways. One person may act in more than one way, for example as a member of their own organization and as a Crew Member on another organization's production.

Organizations and their members: A company, studio, agency, school, or individual that runs productions on the Platform through a Company Account, together with the people it adds to that account as owners, Admins, members, or guests.
Crew Members: People an organization adds to a production's crew, whether they are members of that organization or come from outside it. A Crew Member may see schedules and call sheets, record hours, and send invoices to the organization they work for.
Clients: The people and organizations a production is made for. A Client may review work, approve deliverables, leave comments, and pay quotes and invoices. An organization may give its Client a client portal, which the Client opens from a secure link without creating an ABRAM account.
Payers and Payees: For any payment made through the Platform, the "Payee" is the party who receives the funds (the party who issued the invoice or quote, or to whom a purchase order is addressed), and the "Payer" is the party who pays it. An organization may be a Payee when it bills its Client and a Payer when a Crew Member bills it.

You must describe yourself and your organization accurately when you set up your account. Misrepresenting who you are or whom you represent is grounds for account termination.

3.2 Eligibility

You must be at least 18 years old and legally able to enter into contracts in your jurisdiction to use the Platform. You may not use the Platform if you are barred from receiving services under the laws of the United States or the country where you live, or if you appear on a United States government list of restricted or sanctioned parties.

3.3 Organization Accounts

Users may operate within a Company Account. The account administrator ("Admin") who creates or controls a Company Account:

Accepts these Terms on behalf of the organization;
Is responsible for the conduct of all members added to that account;
May grant or restrict member permissions in accordance with Platform features.

Each individual member of a Company Account must also individually accept these Terms upon account creation. Both the Admin and each member are individually bound by these Terms.

3.4 Account Security

You are responsible for keeping your sign-in credentials confidential and for activity under your account. Tell us at security@abram.network as soon as you learn of any unauthorized use of your account or any other security incident affecting the Platform. Organizations that use single sign-on are responsible for the security settings of their own identity provider.

4. ABRAM's Role: Software, Not a Party to Your Engagements

IMPORTANT: ABRAM is not a party to any payment, contract, work agreement, or service engagement between users, including between an organization and its Clients, its Crew Members, or any other Payer or Payee.

4.1 No Payment Liability

ABRAM provides payment infrastructure (including Stripe-powered invoicing, quotes, purchase orders, and payouts) as a convenience to facilitate transactions between users. Payments between users are processed directly on the Payee's own Stripe account: the Payee, not ABRAM, is the merchant of record for each transaction, and ABRAM never takes custody of those funds. This means refunds, chargebacks, and payment disputes for user-to-user transactions are matters between the paying and receiving parties and are managed by the recipient through their own Stripe account. ABRAM is not responsible for:

A Payer's failure to pay a Payee;
A Payee's failure to deliver the work or services invoiced or quoted;
Disputes over the quality, scope, or completion of work;
Issuing, funding, or guaranteeing refunds for transactions between users;
Chargeback or fraud losses arising from transactions between users.

4.2 No Employment Relationship

Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between ABRAM and any user. Crew Members are engaged by the organizations that book them, on whatever terms those parties agree, and are not employees or contractors of ABRAM. Suggesting a person for a role, ranking candidates, or keeping a work profile does not make ABRAM an employer, joint employer, recruiter, or staffing agency of anyone, and ABRAM does not engage, place, or pay anyone on an organization's behalf.

4.3 No Endorsement

ABRAM does not vet, verify, guarantee, or endorse the work quality, credentials, or legal compliance of any user, Crew Member, or Client. AI-generated suggestions, including suggestions of crew for an open role, are tools to assist decision-making. Final hiring, booking, and engagement decisions are the responsibility of the parties involved.

The same applies to work profiles (Section 6.5) and everything derived from them, including ranks, scores, ranges, the reasons given for a suggestion, delivery and responsiveness figures, peer ratings, pair scores, style tags, and confirmed job records. They summarize work recorded in ABRAM, which may be incomplete, may not reflect work done elsewhere, and may reflect errors in the underlying records. They are not a reference, a background check, a consumer report, a credential, or a verification of anyone's identity, skills, or work history, and ABRAM does not recommend or vouch for any person by producing them.

4.4 A Future Marketplace

ABRAM may in future offer an optional marketplace that helps organizations find people they have not worked with before. It is not available today, and nothing in these Terms creates or offers it. If ABRAM launches it:

only people who choose to be discoverable will be shown to organizations they have not worked with. That choice will be separate from these Terms, off by default, and can be withdrawn at any time;
every decision to contact, book, or engage someone will be made by a person in the hiring organization, and suggestions will come with the reasons behind them;
Crew Members will not be charged a commission on their rates for work found through it; and
its fees, rules, and the role ABRAM plays in it will be set out in additional terms that ABRAM will publish, with notice under Section 19, before it launches.

Until then, Sections 2 and 4.1 to 4.3 describe ABRAM's role in full.

5. Role-Specific Obligations

5.1 Organization and Payer Obligations

If you run productions on the Platform, or pay through it, you agree to:

Provide accurate and complete project briefs and requirements;
Honor payment obligations for completed work orders and invoices issued through the Platform;
Not move a relationship formed through the Platform off the Platform for the purpose of avoiding fees, subject to the time limit and terms in Section 8.6;
Comply with all applicable employment, labor, and tax laws when engaging Crew Members;
Ensure your organization's use of the Platform complies with these Terms.

5.2 Crew Member and Payee Obligations

If you work on productions through the Platform as a Crew Member, or receive payments through it, you agree to:

Maintain accurate and truthful profile information, including skills, availability, and experience;
Honor accepted work orders and project invitations in good faith;
Connect a valid Stripe account if you want to receive payments through the Platform;
Comply with all applicable tax, labor, and licensing laws, including obligations arising from union or guild memberships (see Section 15);
Not misrepresent your qualifications, availability, or the services you can provide.

6. AI Features & Automated Processing

6.1 How AI Is Used

ABRAM uses AI and machine learning to:

Analyze project briefs, intake requests, and scripts, and extract work packages, roles, deliverables, and estimates from them;
Read call transcripts you paste or upload and summarize decisions, follow-ups, and changes to scope or price;
Suggest people for open roles on a production, and suggest team structures, based on skills, availability, rates, and work profiles (Section 6.5);
Extract skills from a resume or professional profile you choose to import into your profile;
Generate call sheets, run-of-shows, schedules, and other production documents;
Power the ABRAM AI Assistant chatbot;
Index documents your organization chooses to add to its Organization Brain, so AI features can answer from them;
Analyze project timelines, hours, and resource allocation;
Compare the style of pieces of work using embeddings, and rank and explain crew suggestions using work profiles;
Check footage you choose to run through ABRAM Vision against the project's shot list and plan, transcribe its sound, and find shots by what is in the picture. ABRAM Vision does not identify anyone by face or voice. A Vision or transcript run starts only when a person who manages the project approves it, after ABRAM shows the AI usage it will draw on;
Other AI-powered features and services as ABRAM evolves the Platform.

Some of these features can search the public web to answer a request. Where a feature does so, a search query derived from your request is sent to our third-party AI provider, which performs the search and returns results. Web search results come from sources outside ABRAM's control, and Section 6.3 applies to them in full. Section 4.2 of the Privacy Policy describes how this is handled.

AI training use of your data requires your separate, explicit, optional consent. Accepting these Terms does not constitute consent to AI training use of your data, and your access to and use of the Platform is not conditioned on providing such consent.

ABRAM may request your consent to use your data (including profile information, project interactions, and platform usage patterns) to train and improve ABRAM's AI models and algorithms. You may provide, manage, or withdraw this consent at any time through your account settings under Privacy & Consent.

Withdrawal of consent applies prospectively. Data already incorporated into trained model weights cannot be retroactively removed from those models, but no new training use of your data will occur following withdrawal of consent.

Organization Brain exception. Data stored in your organization's Organization Brain (private organizational knowledge base) is never used to train ABRAM's shared AI models, regardless of your AI training consent setting.

Work profiles. Building work profiles under Section 6.5 is not AI training: work profiles and the scores behind crew suggestions are calculated by fixed rules and statistics in ABRAM's database and do not train any model. ABRAM will not use work profiles to train a machine-learning model without the consent described in this Section. While you have given this consent and your work profile is on, ABRAM also writes a short summary of your working patterns that the ABRAM AI Assistant can use as context in your own conversations, as described in Section 4.6 of the Privacy Policy. Withdrawing this consent, or turning your work profile off, deletes that summary.

6.3 AI Features: Disclaimer, Limitations, and Human Verification

(a) Use of Advanced AI Technologies. The Platform utilizes advanced artificial intelligence, machine learning, natural language processing, and third-party large language models (collectively, "AI Features") to assist you in production management, crew booking, scoping, scheduling, and document generation. These features include, without limitation: (i) Brief Intelligence: Automated intake analysis extracting work packages, roles, deliverables, and estimated budgets; (ii) Crew Suggestions: Suggestions of people for open roles on a production, based on skills, availability, rates, and work profiles; (iii) Document Generation and Call Reading: Automated drafting of call sheets, run-of-shows, project summaries, and related materials, and summaries of call transcripts you provide, including suggested changes to scope or price; and (iv) ABRAM AI Assistant: A conversational chatbot co-pilot assisting in platform operations and database/web searches.

(b) "As-Is" Nature of AI Outputs. All AI-generated recommendations, suggestions, summaries, text, budgets, scopes, and responses (collectively, "AI Outputs") are provided to you on an "AS-IS" and "AS-AVAILABLE" basis. AI Features are experimental and probabilistic. You acknowledge and agree that AI Outputs: (i) May contain errors, inaccuracies, omissions, or obsolete information; (ii) May exhibit bias or produce inconsistent results; and (iii) May generate "hallucinations" (information that appears plausible or factually correct but is entirely fictitious, incorrect, or fabricated by the AI model).

(c) Mandatory Human Review and Verification. (i) Human-in-the-Loop Requirement: You are solely responsible for, and must independently review, verify, and cross-check the accuracy, completeness, legality, and suitability of all AI Outputs before taking any action or relying on them in any way. (ii) High-Risk Decisions: You must not rely on AI Outputs for critical decisions without thorough human verification. This includes, but is not limited to:

Financial & Budgetary Decisions: Finalizing budgets, daily rates, payment milestones, and Stripe billing/payout allocations;
Hiring & Crew Booking: Formally engaging Crew Members, signing work orders, or finalizing worker classifications; and
Scheduling & Logistics: Confirming shoot dates, booking equipment, or coordinating logistics. (iii) Platform Actions: Any actions initiated through AI Features (e.g., dispatching external invitations via the chatbot or provisioning folders) are executed only upon your explicit approval and are your sole legal responsibility.

6.4 Continuous Improvement and Evolution

You acknowledge that ABRAM is continuously developing, optimizing, and updating the Platform. AI models, algorithms, performance standards, capabilities, and parameters will evolve over time. ABRAM reserves the right to modify, replace, suspend, or update any AI Features, models, or third-party providers at any time, without prior notice, which may result in changes to the format, quality, or nature of AI Outputs. This Section does not permit ABRAM to change how personal data is used without updating the Privacy Policy as described in it.

6.5 Work Profiles

(a) What a work profile is. ABRAM builds a work profile for each person with an ABRAM account from the work recorded in the Platform: the roles they held, hours approved, how deliverables went (on time, approved at the first version, revisions), how quickly they answered invitations, bookings and check-ins, ratings left by people they worked with, who they worked well with, the style of the work, confirmed job records, and each crewing decision with its outcome. Work profiles describe work done and how it went. They do not describe or infer personality or personal traits. Section 4.6 of the Privacy Policy describes them in full.

(b) Workspace profiles. For each organization, ABRAM keeps a work profile for each person calculated only from work done in that organization. It forms part of the organization's records and is processed on the organization's behalf under Section 17. Section 4.6 of the Privacy Policy lists the figures that draw on work across organizations and who can see them.

(c) Cross-workspace profiles. ABRAM also combines a person's workspace profiles into one profile across every organization they have worked with on ABRAM. ABRAM is the controller of that profile, it is visible only to the person it describes, and the person can turn it off at any time, which deletes it. Section 17.3 sets out the authority each organization gives ABRAM for it.

(d) Human decisions. Suggestions and rankings that draw on work profiles are inputs to a decision made by a person. Section 6.3(c) applies to them in full. ABRAM does not decide who is hired, booked, or engaged. A suggestion list may include one labelled entry chosen at random from your organization's own people, so that ABRAM can measure and improve the fairness of its suggestions.

(e) No sale. ABRAM does not sell or license work profiles or any other customer data, and does not provide them to AI companies or anyone else as training data.

(f) Detailed job records. Your organization's owners and Admins decide whether confirmed job records include your organization's name, project titles, and client names, and may keep any project out. Keeping a project out removes those details from its existing records and is not reversed by including it again. Turning detailed records off stops new ones but does not remove details already recorded.

6.6 Your Obligations When You Use Suggestions and Work Profiles

If you use crew suggestions, rankings, or work profiles to decide who to hire, book, engage, or assign work to, you agree that:

a person in your organization with authority to decide otherwise will review each suggestion and make the decision;
you will not use them to discriminate on the basis of any characteristic protected by law, or as the only basis for refusing someone work;
you are responsible for complying with the laws that apply to your use of automated tools in decisions about workers and candidates, including laws that require notice to, consultation with, or consent from workers, candidates, or their representatives, bias audits, impact assessments, or a right to appeal (for example, the Illinois Human Rights Act, New York City's law on automated employment decision tools, California's regulations on automated decisionmaking technology, Colorado's law on high-risk artificial intelligence systems, and the EU Artificial Intelligence Act where they apply to you); and
you will not attempt to use ABRAM to learn about a person's work for another organization beyond what ABRAM shows you.

ABRAM will give you information it reasonably holds about how its suggestions are produced, so that you can meet those obligations.

7. Content Ownership & Licenses

7.1 Your Content

You retain full ownership of all content you upload to the Platform ("User Content"), including project files, documents, pictures, call transcripts, portfolio materials, and any other materials. ABRAM claims no ownership rights in your User Content.

7.2 License to ABRAM

By uploading User Content, you grant ABRAM a limited, worldwide, non-exclusive, royalty-free license to use, store, process, reproduce, and display your User Content solely for the purpose of operating and providing the Platform, including sharing your User Content with the people and organizations you choose to share it with.

This license does not include the right to use your User Content, including images, video, audio, or creative work, to train any AI model. AI training use is governed exclusively by your separate, optional consent under Section 6.2.

This license terminates upon deletion of your account, subject to Section 13. Anonymized, non-attributable aggregated data may be retained for legal compliance and platform improvement purposes, but will not contain or be traceable to your User Content.

Work profiles. Operating the Platform includes calculating facts and tags from User Content and from the records the Platform keeps (such as deliverable descriptions, approvals, and hours) to build the work profiles described in Section 6.5, and comparing pieces of work using embeddings. A work profile contains those calculated facts and tags, short references to the records they came from (such as the title of a project or deliverable and the words a style tag was matched on), and embeddings. It does not reproduce documents or files. References drawn from more than one organization are shown only to the person the profile describes, who worked on that work.

7.3 ABRAM's Use of AI

Generative AI features are powered by third-party AI providers (currently Anthropic, PBC) acting as underlying technology. ABRAM does not train generative AI models. To make documents searchable, and to compare the style of pieces of work for work profiles, ABRAM also converts text into numerical representations (embeddings) using an open-source model that runs inside our database provider's infrastructure, so that step does not send your content to an additional company. Work profiles are calculated in ABRAM's database and are not sent to a third-party AI provider to be built. Your User Content may be passed to these providers as necessary to deliver Platform features, subject to their data handling terms. ABRAM does not use your User Content to train or fine-tune any AI model, including third-party models, without your separate explicit consent under Section 6.2.

7.4 Your Responsibility for Content

You are solely responsible for the User Content you upload. You represent and warrant that you own or have all necessary rights to upload the content and that your content does not infringe any third-party intellectual property, privacy, or publicity rights, and does not violate any applicable law.

7.5 Copyright Infringement: DMCA Notice & Takedown

ABRAM respects intellectual property rights and responds to notices under the Digital Millennium Copyright Act (DMCA). If you believe content on the Platform infringes your copyright, send a written notice to ABRAM's designated agent: Copyright Agent, Thomas Abram, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, US, or legal@abram.network. The notice must include:

Your physical or electronic signature;
Identification of the copyrighted work;
Identification of the infringing material and its location on the Platform;
Your contact information;
A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act for the owner.

ABRAM will respond to valid notices by removing or disabling access to the identified content. A user whose content is removed may send a counter-notice to the same address, and ABRAM will handle it as the DMCA provides. ABRAM terminates the accounts of repeat infringers in appropriate circumstances.

7.6 ABRAM Platform IP

All Platform code, design, interfaces, trademarks, logos, proprietary workflows, and technology developed by Thomas Abram, LLC remain the exclusive property of Thomas Abram, LLC. Third-party AI models and technology integrated into the Platform (such as Anthropic's Claude) remain the property of their respective owners.

7.7 Feedback

If you send ABRAM suggestions, ideas, or other feedback about the Platform, ABRAM may use them without restriction or obligation to you. Feedback does not include your User Content, which Section 7.2 continues to govern.

8. Payments, Billing & Subscriptions

8.1 Subscription Plans

Access to certain Platform features requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis. Extra Usage under Section 8.5 is billed separately, monthly in arrears.

Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.

Upgrades: Upgrades take effect immediately and are billed pro-rated for the remainder of the current billing period.

Downgrades: Plan downgrades and seat reductions take effect at the end of the current billing period. You retain your current plan and seat count until then, and no partial refunds or credits are issued for the reduced portion.

Price changes: We will give you at least 30 days' advance notice, by email to the address on your account, before any increase to your subscription price takes effect. An increase applies only to billing periods beginning after that notice period, and you may cancel at any time before it takes effect.

Storage. Each plan includes an amount of file storage, shown on the ABRAM pricing page. On the Pro and Studio plans, the account owner or an Admin may add storage in blocks, at the monthly price on the pricing page, up to the limit shown there; more than that is available on the Enterprise plan. Added storage is billed monthly in advance, on the plan's invoice for a monthly plan, or through a separate monthly subscription on the same account for an annual plan. The account owner or an Admin can remove it at any time in billing settings. If the files in an account use more storage than the account has, new uploads pause until there is room again. ABRAM does not delete files because an account is over its storage.

8.2 Payment Processing

All subscription payments are processed via Stripe. By providing payment information, you authorize ABRAM to charge your payment method on a recurring basis, including for any Extra Usage charges incurred under Section 8.5. ABRAM does not store raw payment card information.

Payments between users (invoices, quotes, and purchase orders) are processed via Stripe directly on the payment recipient's connected Stripe account. The recipient is the merchant of record for those transactions and is responsible for Stripe's payment processing fees, refunds, and dispute responses, per Section 4.1.

Stripe Connected Account Agreement. If you connect a Stripe account in order to receive payments through the Platform, you enter into a direct agreement with Stripe, Inc. Payment processing services for you are provided by Stripe and are subject to the Stripe Connected Account Agreement, available at https://stripe.com/legal/connect-account, including the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). That agreement is incorporated into these Terms by reference. By connecting a Stripe account or continuing to receive payments through the Platform, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of ABRAM enabling payment processing services through Stripe, you agree to provide ABRAM accurate and complete information about you and your business, and you authorize ABRAM to share it, and transaction information related to your use of the payment processing services provided by Stripe, with Stripe.

8.3 Payouts

Payees must connect a valid Stripe account to receive funds through the Platform. Funds from user-to-user payments settle directly to the recipient's own Stripe account. ABRAM is not responsible for delays caused by Stripe's processing timelines, bank holds, account verification requirements, or incorrect banking information provided by users. Payout timing, holds, reserves, and account verification are governed by the Stripe Services Agreement referenced in Section 8.2, between you and Stripe.

8.4 Taxes

You are responsible for all applicable taxes arising from your use of the Platform and any transactions you enter into through it. For ABRAM subscriptions and Extra Usage charges, ABRAM may calculate, collect, and remit sales tax, VAT, or similar transaction taxes where required by law; any such tax is shown at checkout or on the invoice. For transactions between users, the transacting parties are solely responsible for determining, collecting, and remitting any applicable taxes.

8.5 AI Usage

Use of AI Features draws on an amount of AI usage that depends on your plan ("Included AI Usage").

Included AI Usage. Each paid plan includes an amount of AI usage for each billing period, which resets at the start of the next billing period. Free accounts receive a one-time starter amount that does not reset. A team trial includes an amount of AI usage for the length of the trial, which ends when the trial ends. The Platform shows your AI usage as a share of your Included AI Usage, together with the date it next resets. ABRAM does not publish Included AI Usage as a dollar amount; the relative amounts included in each plan are described on the ABRAM pricing page. Because usage reflects the AI Features and models used (see Section 6.4), the amount of work that Included AI Usage covers may vary.

No rollover or cash value. Included AI Usage that is not used in a billing period does not roll over. Included AI Usage, including any starter or trial amount, has no cash value, is non-transferable, and is non-refundable.

Extra Usage. If your account has an active paid subscription to the Pro, Studio, or Enterprise plan, the account owner or an Admin may turn on optional, paid AI usage beyond Included AI Usage ("Extra Usage"). Extra Usage is off unless the account owner or an Admin turns it on, and it is not available on free accounts, trials, or complimentary plans. To turn it on, the account owner or an Admin sets a monthly spend limit and accepts these Terms, including this Section 8.5, in the account's billing settings; ABRAM records who accepted, when, and the spend limit in effect. Extra Usage is measured in the same way as Included AI Usage and charged at ABRAM's rates for AI usage in effect when it is used. By turning on Extra Usage, you authorize ABRAM to charge the payment method on file for Extra Usage, up to the spend limit. The account owner or an Admin may turn Extra Usage off at any time; Extra Usage already used is still billed. Where a signed agreement with ABRAM sets different terms for AI usage, that agreement controls.

Billing for Extra Usage. Extra Usage is billed monthly in arrears, for usage beyond Included AI Usage in the preceding month. If your plan is billed monthly, Extra Usage charges appear on your plan's invoice. If your plan is billed annually, Extra Usage is billed through a separate monthly subscription on the same account that carries only Extra Usage charges. That subscription is charged nothing in any month in which no Extra Usage is used, and it ends when your annual plan ends or moves to monthly billing, after any outstanding Extra Usage has been invoiced.

Spend limit. Extra Usage is capped by a monthly spend limit that the account owner or an Admin sets when turning Extra Usage on, and may change at any time, in the account's billing settings. ABRAM will not charge you for Extra Usage in a month beyond the spend limit in effect for that month. ABRAM may notify the account owner and Admins as usage approaches the Included AI Usage or the spend limit.

When AI usage runs out. When Included AI Usage is used up and Extra Usage is off or unavailable, or when Extra Usage reaches the spend limit, AI Features pause until the next billing period begins or, where Extra Usage is available, until the account owner or an Admin turns Extra Usage on or raises the spend limit. Other Platform features are not affected.

Usage limits and fair use. Included AI Usage and Extra Usage are provided for your account's own use of the Platform. ABRAM may apply reasonable rate limits and other usage limits to AI Features to protect the stability and security of the Platform and its availability to other users, and use of AI Features remains subject to the Acceptable Use Policy. You may not open multiple free accounts or trials to obtain additional starter or trial AI usage.

Changes to AI usage. ABRAM may change the amount of Included AI Usage on any plan and the price of Extra Usage. Where a change would reduce the Included AI Usage on your plan or increase the price of Extra Usage, we will give you the same 30 days' advance notice described in Section 8.1, and the change applies only to billing periods beginning after that notice period. Changes apply prospectively, never to usage already incurred.

Failed payments. If a subscription payment fails after reasonable retry attempts, access to paid features may be suspended or downgraded to the free tier. If an Extra Usage charge cannot be collected, ABRAM may turn off Extra Usage until the balance is paid.

8.6 No Circumventing Processing Fees

You may not deliberately move a relationship formed through the Platform off-Platform for the purpose of avoiding ABRAM's processing fees, within 12 months of that relationship being formed or last engaged through the Platform. This rule exists to keep fees fair for everyone, not to prevent you from working together. If two parties mutually decide to continue their relationship outside the Platform for reasons unrelated to fee avoidance, that is not a violation of these Terms.

8.7 Processing Fee

ABRAM charges a platform processing fee on payments made between users through the Platform (the "Processing Fee"). The Processing Fee rate depends on the payment recipient's subscription plan, and certain plans include a monthly payment-volume allowance on which no Processing Fee is charged. Current rates and allowances are published on the ABRAM pricing page.

Who bears the Processing Fee. The payment recipient chooses, for each invoice or quote, whether to pass the Processing Fee through to the paying party or to absorb it:

Passed through: the Processing Fee is added to the amount billed and is itemized on the invoice or quote, so the paying party sees it before paying.
Absorbed: the paying party owes only the amount the recipient billed, and the Processing Fee is deducted from the recipient's proceeds.

In both cases the Processing Fee is the same amount and is disclosed to the party who bears it before the payment is completed.

The Processing Fee is non-refundable. Once a payment is completed, the Processing Fee has been earned by ABRAM for facilitating the transaction and is not returned, including where the underlying payment is later fully or partially refunded by the recipient or where the payment is disputed, except to the extent a refund of the fee is required by applicable law. Stripe's own payment processing fees are separate from the Processing Fee and are governed by the recipient's agreement with Stripe.

Statutory rights are not affected. Nothing in this Section or in Section 8.1 limits any refund or cancellation right you have that cannot be waived by agreement. Without limiting that general statement, and where applicable to you:

Consumers in the EU and UK may have a statutory right to withdraw from a distance contract within 14 days, subject to the exceptions for digital services that have already been fully performed with your prior consent.
California subscribers retain the cancellation and refund rights provided by California's Automatic Renewal Law, including the right to cancel an automatically renewing subscription and to receive the notices that law requires.
Consumers in other jurisdictions retain any equivalent non-waivable cancellation, withdrawal, or refund rights available to them under local law.

Where such a right applies, we will honor it regardless of the general terms above. If you believe a statutory right entitles you to a refund, contact legal@abram.network.

ABRAM may change Processing Fee rates and allowances prospectively. Changes apply only to payments initiated after the change takes effect, never retroactively. Where a change would increase the Processing Fee applicable to you, we will publish the revised rates on the pricing page and, for subscribers, provide the same 30 days' advance notice described in Section 8.1.

9. Organization & Team Management

Users may create or join organizational accounts enabling multi-user collaboration with granular permission controls. Admins are responsible for:

Ensuring all members comply with these Terms;
Managing member roles and access permissions appropriately; and
Ensuring invitations are sent only to authorized individuals.

Admins may remove members from their organization at any time.

10. Third-Party Integrations

The Platform integrates with third-party services. When you connect a third-party account, you authorize ABRAM to exchange data with that service as necessary to provide the integration. Integrations include:

Stripe (payments)
WorkOS (authentication/SSO, and secure storage of the connections you authorize to other services)
Vimeo (video review: cuts are reviewed by link to a video hosted on Vimeo, played in Vimeo's embedded player)
Slack (notifications and check-ins)
Jira, Asana, and monday.com (one-way import of projects and tasks into ABRAM)
Calendar feeds (calendar links you subscribe to, and the calendar feed ABRAM publishes for your schedule)
Resend (transactional email)
AI clients you connect (such as Claude or ChatGPT, through ABRAM's connector; see Section 10.2)

Use of these services is subject to their respective Terms and Privacy Policies.

The services above are integrations you choose to connect. Separately, ABRAM relies on infrastructure providers that host and store the Platform itself and are not optional, including Vercel Inc. for hosting and serverless compute and Supabase Inc. for database, storage, and authentication infrastructure. The complete list of providers, what each receives, and where each operates is published at abram.network/subprocessors.

10.1 Third-Party Trademarks & Affiliation Disclaimer

All third-party trademarks, service marks, logos, brand names, and labor union names (including but not limited to SAG-AFTRA, Slack, Salesforce, Vimeo, Jira, Atlassian, Asana, monday.com, and others) are the property of their respective owners. The integration with, compliance tracking for, or mention of these services, unions, or rules does not imply any affiliation with, endorsement by, or sponsorship from their respective owners or organizations (such as Screen Actors Guild-American Federation of Television and Radio Artists for SAG-AFTRA, or Slack Technologies, LLC / Salesforce, Inc. for Slack). These integrations and indicators are provided "as-is" and "as-available" without warranties of any kind. You acknowledge that we are not responsible for the performance, reliability, availability, or security of any third-party services, and your use of them is subject to their respective terms and policies.

10.2 Connecting an AI Client to ABRAM

On paid plans, you can connect an AI client that you use, such as Claude or ChatGPT, to your ABRAM account through ABRAM's connector at mcp.abram.network. This feature is in beta (Section 12.3).

You choose to connect it. You connect it yourself, by signing in to ABRAM from your AI client. ABRAM never connects an AI client for you.
It works as you. A connected AI client sees only what you can see in ABRAM and can only do what you are allowed to do. Your organization's AI settings and permissions apply to it, as they do to the ABRAM AI Assistant.
It can read and make small changes. It can look up your work, such as schedules, projects, people, budgets, documents and footage search results, and make small changes inside your organization, such as logging time, updating a status or a date, or leaving a comment. It cannot send anything to anyone, take or make a payment, approve, delete, invite people, or change plans, billing, roles or access. Anything that needs an approval in ABRAM still needs it there.
What it receives goes to its provider. What ABRAM returns to the AI client is sent to the company that provides it, under your own agreement with that company. That company is not ABRAM's service provider, and ABRAM is not responsible for how it handles that information. Connect only an AI client your organization allows you to use for its work.
You are responsible for it. Changes made through your connected AI client are treated as made by you. Check what it tells you before you rely on it: Section 6.3 applies to its answers in the same way.
You can disconnect it at any time in your AI client's settings. ABRAM may limit, pause or end a connection to protect the Platform or other users, and an organization can ask ABRAM to switch the feature off for its workspace.

11. Prohibited Conduct

You agree not to:

Misuse the Platform's AI features, or circumvent usage limits, plan limits, or AI usage metering;
Share a connected AI client's access to your account with anyone else, or use it to copy data out of the Platform in bulk;
Upload false, misleading, or fraudulent profile or project information;
Engage in harassment, discrimination, or abusive conduct toward other users;
Attempt to access another user's account without authorization;
Reverse engineer, scrape, or extract data from the Platform;
Upload malware, viruses, or malicious code;
Use the Platform for any unlawful purpose;
Use crew suggestions, rankings, ratings, pair scores, or work profiles to discriminate unlawfully against anyone, or contrary to Section 6.6;
Violate any applicable intellectual property rights;
Do anything else the Acceptable Use Policy prohibits.

12. Platform Availability, Maintenance & Diagnostics

12.1 Availability

ABRAM strives to maintain Platform availability but does not guarantee uninterrupted access. The Platform may be unavailable due to scheduled maintenance, emergency repairs, or circumstances beyond our control.

12.2 Automatic Diagnostics and Crash Reports

To maintain platform integrity, security, and stability, the Platform automatically monitors performance and records system errors and crashes. By using the Platform, you acknowledge and agree that we may collect and analyze diagnostic reports, which may include browser and system specifications and associated account identifiers, to resolve bugs and optimize the service.

Diagnostic data is processed in accordance with our Privacy Policy. This collection is carried out under our legitimate interest in ensuring the safe, secure, and reliable operation of the Platform.

12.3 Feature Availability and Beta Status

Certain features, services, tools, or integrations described on the Platform, in the documentation, or in our marketing materials may be under active development, offered in a "Beta" or "Preview" capacity, or designated as "Coming Soon" (collectively, "Beta Features"). You acknowledge and agree that:

No Warranty of Functionality: Beta Features are provided on an "as-is" and "as-available" basis. We do not warrant that Beta Features will be fully functional, error-free, meet your requirements, or operate without interruption.
Right to Modify or Discontinue: We reserve the right, in our sole discretion, to modify, suspend, restrict access to, or permanently discontinue any Beta Features (or the Platform as a whole), or any portion thereof, at any time, for any reason, and without notice or liability to you.
No Guarantee of Release: The designation of a feature as "Coming Soon" or in "Beta" does not constitute a commitment, representation, or warranty that such feature will ever be finalized, released, or made generally available.

12.4 Illustrative Mockups and Visual Representations

Any visual representations, user interface mockups, videos, screen recordings, animations, or descriptive content of features and workflows shown on the marketing site (including abram.network) or within our documentation are for illustrative and demo purposes only. These representations are meant to demonstrate the general conceptual capabilities of the Platform and do not constitute a binding representation, agreement, or warranty of current availability, future availability, or exact design of such features.

13. Suspension & Termination

13.1 By You

You may delete your account through your account settings at any time. An organization's owner may close the organization's account by contacting legal@abram.network or through the Platform where that option is available. Cancelling a subscription is covered by Section 8.1.

13.2 By ABRAM

ABRAM may suspend or terminate your account, or your organization's account, if you materially breach these Terms or the Acceptable Use Policy, if payment is overdue after the retries described in Section 8.5, if your use creates a security risk or legal exposure for ABRAM or other users, or if the law requires it. Where it is reasonable and lawful to do so, ABRAM will tell you first and give you an opportunity to fix the problem. ABRAM may also end a free account that has been inactive for 12 months, after giving 30 days' notice by email.

13.3 Your Data When an Account Ends

When you delete your personal account, your personal data is deleted or anonymized as described in the Privacy Policy. Records you created in an organization's workspace belong to that organization and stay with it, with your identity removed where the Privacy Policy says so.
When an organization's account closes or its agreement with ABRAM ends, the organization's data stays available for export for 30 days and is then deleted within a further 30 days, as set out in the Data Processing Addendum, except for records ABRAM must keep by law.
Financial and transaction records are retained for the periods required for legal, tax, and accounting purposes.

13.4 Survival

Sections 4, 6.3, 6.6, 7.4 to 7.7, 8.6, 8.7, 13.3, 14, 18, 20, and any other terms that by their nature should survive, survive the end of these Terms.

14. Disclaimers, Limitation of Liability & Indemnification

14.1 Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by applicable law, ABRAM disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Platform will be uninterrupted, error-free, or secure.

14.2 Limitation of Liability

ABRAM IS NOT LIABLE FOR:

Any payments, disputes, or financial losses arising between users, including between an organization and its Clients or Crew Members;
Loss of data, revenue, profits, or business opportunities;
Errors or inaccuracies in AI-generated outputs;
Service interruptions or downtime;
Actions of third-party integration providers;
Any indirect, incidental, special, consequential, exemplary, or punitive damages, even if ABRAM was told they were possible.

ABRAM's total liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of (a) the total fees you paid to ABRAM in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $500.

Nothing in these Terms limits ABRAM's liability for: (i) fraud or fraudulent misrepresentation; (ii) death or personal injury caused by ABRAM's negligence; (iii) ABRAM's gross negligence or willful misconduct; or (iv) any liability that cannot be excluded or limited by applicable law, including statutory obligations under GDPR, CCPA, or equivalent privacy regulations. If you are a consumer, these limits do not affect rights you have under laws that cannot be waived by agreement.

14.3 Indemnification

If you use the Platform for an organization, you will defend and indemnify ABRAM, and its members, employees, and agents, against third-party claims, and the resulting losses, damages, fines, and reasonable legal costs, arising from (a) your User Content, (b) your engagements, payments, and other dealings with Crew Members, Clients, and other users, including worker classification and employment decisions, (c) your use of crew suggestions or work profiles contrary to Section 6.6, or (d) your breach of these Terms or of the law. ABRAM will tell you promptly about any such claim, let you control its defense with counsel reasonably acceptable to ABRAM, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation on ABRAM without its written consent.

15. Industry-Specific Notices

15.1 Union & Guild Compliance

The Platform is used by professionals covered by union or guild agreements (e.g., SAG-AFTRA, IATSE, DGA, WGA, Teamsters). It is your sole responsibility to ensure that engagements made through the Platform comply with applicable union, guild, or collective bargaining agreements. ABRAM does not manage, verify, or guarantee union compliance for any project or engagement.

Without limiting the generality of the foregoing, any feature, setting, label, tag, badge, status, toggle, or visual indicator within the Platform designated or described as "SAG-AFTRA compliant" (or referring to compliance with any other union, guild, or regulatory standard) is provided solely for informational and user-organizational purposes. Such indicators represent a user-configured or system-suggested status flag based on user inputs and generic settings, and do NOT constitute legal verification, certification, or a guarantee of compliance with SAG-AFTRA or other union rules, rates, or agreements. You agree that you will not rely solely on any such indicator, and you assume all liability for verifying actual compliance with applicable guild or union rules. ABRAM shall have no liability whatsoever for any reliance on, or errors, omissions, or inaccuracies in, any such compliance indicators, flags, or features.

15.2 Production Permits & Insurance

Organizations running productions are responsible for obtaining all required production permits, location agreements, and insurance for any project. ABRAM does not provide, arrange, or verify insurance coverage.

15.3 Worker Classification

Organizations that engage Crew Members are solely responsible for correctly classifying workers under applicable federal, state, and local law, including California AB5, New York's Freelance Isn't Free Act, and equivalent statutes. ABRAM's Platform tools do not constitute a determination of employment status. Clients in California and other jurisdictions with stringent classification requirements are strongly encouraged to obtain qualified legal counsel.

16. Security & Data Breach Notification

16.1 Security

ABRAM maintains administrative, technical, and organizational measures designed to protect the Platform and the data in it, as described in Annex 2 of the Data Processing Addendum, and keeps them appropriate to the risk. ABRAM keeps the data your organization stores in the Platform confidential and uses it only to provide the Platform, as these Terms, the Data Processing Addendum, and the Privacy Policy describe.

16.2 Data Breach Notification

In the event of a personal data breach, ABRAM will notify relevant supervisory authorities within 72 hours of becoming aware of the breach where required by applicable law (including GDPR Article 33), and will notify affected individuals without undue delay where the breach is likely to result in high risk to them. Where ABRAM processes personal data for your organization, ABRAM will notify your organization's owners without undue delay and within 48 hours, as set out in the Data Processing Addendum. All breaches are documented in an internal breach register.

Report suspected security incidents and breaches to security@abram.network.

17. Data Processing

17.1 ABRAM as Processor

If you use ABRAM on behalf of a business and put personal data of other people into the Platform (including employees, Crew Members, freelancers, and Client contacts), you act as the data controller and ABRAM acts as your data processor. The Data Processing Addendum forms part of these Terms and applies automatically to that processing, including the EU Standard Contractual Clauses and the UK Addendum where a transfer needs them. No separate signature is needed. If your organization wants a countersigned copy, contact legal@abram.network.

17.2 Workspace Work Profiles

Workspace profiles and crewing records (Section 6.5(b)) are part of the service ABRAM provides to your organization. ABRAM processes them as your processor, on the same terms as the rest of your organization's data.

17.3 Cross-Workspace Profiles: ABRAM as Controller

You authorize and instruct ABRAM to use the records of work done in your organization's workspace by people who have ABRAM accounts to do the following, for which ABRAM acts as an independent controller and not as your processor:

(a) build and keep each such person's cross-workspace profile (Section 6.5(c)) and show it to that person only, including short references to the records it came from;
(b) include, in the person's professional profile, the average of ratings left by people they worked with, with the number of ratings behind it, and calculate pair scores between people who completed projects together, which members of an organization both people belong to can see, as described in Section 4.6 of the Privacy Policy;
(c) test how well ABRAM's matching works, using profiles that have not been turned off, where the individual results are not shown to any organization; and
(d) calculate, from work profiles that are on, platform-wide averages that identify no one, and use them to show figures in every workspace as ranges.

This Section does not authorize any use of these records in a marketplace. Any such use will be described in the terms ABRAM publishes before a marketplace launches (Section 4.4), with notice under Section 19.

ABRAM will not, under this Section 17.3, disclose to any other organization your budgets, rates you paid, client names, documents, or files, or any workspace profile or crewing record of yours. ABRAM is responsible, as controller, for its own compliance with data protection law for this processing, including its legal basis, notice to the people concerned, and their requests, and it honors each person's choice to turn their work profile off. Data protection law applies to you and ABRAM separately for this processing; the parties are not joint controllers of it.

17.4 Your Obligations to the People Whose Work You Record

Because you are the controller of the records of work done in your workspace, you agree to:

tell the people whose work you record in ABRAM, including employees and Crew Members, that ABRAM uses those records to build work profiles as described in Section 4.6 of the Privacy Policy, and that they can turn their cross-workspace profile off, for example by linking to the Privacy Policy in your own privacy notice to workers;
have a lawful basis, under the law that applies to you, for recording their work in ABRAM and for the use authorized in Section 17.3, and complete any consultation with workers or their representatives that the law requires before you use ABRAM to evaluate or allocate work; and
send ABRAM any request you receive about a cross-workspace profile, and handle requests about your own workspace profiles and crewing records yourself, with ABRAM's help under the Data Processing Addendum.

If any law or agreement that applies to you prevents you from giving the authorization in Section 17.3, contact legal@abram.network before recording work in ABRAM.

18. Governing Law & Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the District of Columbia, USA, without regard to conflict of law principles. If you are a consumer living in the European Union, the United Kingdom, or another country whose law gives you protections that cannot be waived by agreement, you keep those protections.

18.2 Informal Resolution First

Before starting an arbitration or court case, the party with the dispute will send the other a written description of it and the outcome sought. Disputes with ABRAM go to legal@abram.network. Both parties will try in good faith to resolve the dispute within 30 days of that notice.

18.3 Arbitration

Any dispute not resolved under Section 18.2 shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), under its Commercial Arbitration Rules, or under its Consumer Arbitration Rules where you use the Platform as a consumer, with arbitration conducted in Washington, D.C. or, if you are a consumer, by video or in the county where you live. Payment of filing and arbitrator fees is governed by the AAA's rules.

18.4 Exceptions

Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm, including to protect intellectual property, pending arbitration. Nothing in this Section prevents EU/EEA or UK users from bringing claims before their local courts or supervisory authorities as permitted by applicable law.

18.5 Individual Claims Only

To the extent the law allows, you and ABRAM may bring claims against each other only individually, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. If this Section 18.5 is found unenforceable for a claim, that claim proceeds in court rather than in arbitration, and the rest of Section 18 still applies.

18.6 Opting Out of Arbitration

You may opt out of Sections 18.3 and 18.5 by emailing legal@abram.network, from the address on your account, within 30 days after you first accept these Terms or this version of them, with the subject "Arbitration opt-out". Opting out does not affect any other part of these Terms.

18.7 Changes to This Section

A change to Section 18 does not apply to a dispute of which either party had notice before the change took effect.

19. Changes to These Terms

ABRAM may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect for existing accounts. A new version applies to accounts created after it is published from the day it is published. A change that the law requires, or that is needed to address a security risk, may take effect sooner, and we will tell you as soon as we can. Changes never apply retroactively.

Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to a change, you may stop using the Platform and delete your account, or cancel your subscription under Section 8.1, before it takes effect. Where a change needs your consent under the Privacy Policy, or a signed agreement with ABRAM requires a written amendment, we will ask for it separately.

20. General Provisions

Entire agreement. These Terms, together with the documents listed in Section 1, are the entire agreement between you and ABRAM about the Platform and replace any earlier agreement on the same subject. If a signed agreement between your organization and ABRAM conflicts with these Terms, the signed agreement controls. If the Data Processing Addendum conflicts with these Terms on the processing of personal data, the Data Processing Addendum controls.
Assignment. You may not assign these Terms without ABRAM's written consent. ABRAM may assign them in connection with a merger, acquisition, or sale of all or substantially all of its assets, with notice to you.
Severability and waiver. If a provision of these Terms is unenforceable, the rest remains in effect and the provision is enforced to the extent the law allows. A failure to enforce a provision is not a waiver of it.
Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as a failure of a hosting or infrastructure provider, a natural disaster, war, or an act of government. This does not excuse an obligation to pay.
Export and sanctions. You will comply with United States and other applicable export control and sanctions laws in your use of the Platform.
Relationship. The parties are independent contractors. Except as Section 20 says for Apple, there are no third-party beneficiaries of these Terms.
Notices. ABRAM sends notices to the email address on your account or within the Platform. You send notices to legal@abram.network or to the mailing address in Section 21.
Apple. If you use an ABRAM app obtained from Apple's App Store, these Terms are between you and ABRAM, not Apple. Apple has no obligation to provide maintenance or support for the app, and is not responsible for addressing any claim relating to it, including product liability, legal or regulatory compliance, or intellectual property claims. If the app fails to conform to an applicable warranty, you may notify Apple, which may refund the purchase price, if any; to the extent the law allows, Apple has no other warranty obligation. You must comply with the App Store's terms when using the app. Apple and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it.

21. Contact

Thomas Abram, LLC

Email: legal@abram.network Security: security@abram.network Based in: Washington, DC Mailing address: 131 Continental Dr, Suite 305, Newark, DE 19713, US Website: abram.network